Hear what my clients say about me
I have had the privilege of having Wendy Burns provide her guidance, expertise and direction for my veterinary practice, over the past two years. I cannot recommend her highly enough.
On first entering the practice, Wendy, through interviewing staff as well as myself, was able to quickly perceive the difficulties I was under, and at the same time had a vision for helping me get through it.
Wendy displayed excellent insight into staff abilities, motivation and commitment to myself and the practice. She was able to implement and work with us to essentially replace the majority of the staff with employees who are of exceptionally high character and loyalty.
We have seen three years of negative turnover and increasing costs replaced by stabilisation of costs and a 20% increase in turnover, doubling the number of new client numbers.
Personally, I am still working through the process, but I believe Wendy has been a contributor to enabling a personal dream where I can spend the last ten years of my working life in a high standard, well-equipped veterinary hospital, with engaged, committed and highly loyal staff, instead of just coping, in an average veterinary practice. I enjoy the environment at work now; feel supported by staff – in general, enjoy going to work!
Thank you Wendy for your commitment to me and my business, and your vision.Michael and Cheryl Hinds
I have worked with Wendy over the past 14 months and in this time she has fulfilled a number of roles for us as a consultant. The work she has done includes tender review and input, strategic planning, team building, change management and conflict resolution. In all these areas she has shown great skill and knowledge and a real gift for understanding people and what drives their behaviours.
The work she helped with as part of our strategic planning was excellent, from the initial discussions to creating the final plan – creativity, business knowledge, cultural values and understanding of strategic drivers were all part of what she brought to the table and helped us mould our final plan. The facilitation throughout the 3 days was very effective and the outcome was better than expected.
The other area where Wendy excels is working with people to create better teams and to get engagement with the business. One of her great strengths is her personal integrity and this comes across in her manner and enables her in conversations to draw out issues and conflicts and then devise and deliver strategies and tools for individuals or teams to be able to deal with problems as they arise.
The team building and change management work she did is still having an impact across the business. Wendy is someone who is reliable, trustworthy and honest in all her dealings and always works in the best interest of the business. She has great passion for her work and I would recommend her to anyone who wants a consultant that delivers great results.Mike Haworth
Wendy has been working with LicenSys for the past 3 years. In that time she has had a profound impact on LicenSys, providing improvement and clarity in a number of areas. These include change management on an individual and group level, team composition and optimisation, and core values extraction and articulation. Wendy has also contributed to our strategic planning and execution with her unique perspectives.
These people and platform improvements have positioned LicenSys to grow significantly and provide more value to our customers and the community.
I highly recommend Wendy as a trusted partner, someone who is uncommonly insightful both in the ways of business and most importantly people.